Pre-contract information

We provide this information in accordance with Article 60 of the Consumer Protection Act (Zakon o zaštiti potrošača) and the Electronic Commerce Act (Zakon o elektroničkoj trgovini). Together with the Terms of Use it forms part of the subscription contract, and after you order we also send it to you by email.

1. Trader

Tsunami Digital d.o.o., Bolnička cesta 34K, 10000 Zagreb, Croatia
registered in the court register of the Commercial Court in Zagreb, MBS 081711791
OIB 88115518559 · VAT ID HR88115518559
Email: info@toplinko.com
Phone: +385 95 883 7793

We accept complaints by email at info@toplinko.com or by post to the registered office address.

2. Main characteristics of the service

• Toplinko is a web application for thermal calculations and calculations of the energy performance of buildings: design heating and cooling load, U-values, annual, delivered and primary energy, energy class, verification of nZEB requirements and condensation risk, in accordance with the standards and regulations listed on the home page.
• Included in the subscription: an unlimited number of projects and calculations, the 2D CAD builder, import of DXF drawings, teamwork for paid user seats, and export of reports in PDF, Word (DOCX), Excel (XLSX) and JSON format.
• The results are a tool for professionals: the person who prepares and signs a design, study (elaborat) or energy certificate in which they are included is responsible for it.

3. Functionality, compatibility and interoperability

• An internet connection and a current version of the Chrome, Firefox, Safari or Edge browser are required. No installation is needed.
• Drawings can be imported in DXF format; DWG files must be saved as DXF before import. Reports are exported in PDF, DOCX, XLSX and JSON format.
• Access is protected by a user account (email address and password, or a Google account). We do not apply any other technical protection measures.

4. Updates, support and conformity

• We update the service, including security updates, throughout the term of the subscription.
• We provide support by email at info@toplinko.com, at no additional charge.
• We are liable for the conformity of the service with the contract under the Act on Certain Aspects of Contracts for the Supply of Digital Content and Digital Services (Zakon o određenim aspektima ugovora o isporuci digitalnog sadržaja i digitalnih usluga).
• We do not apply any codes of conduct.

5. Price

The monthly subscription costs €87.50 for the first user and €12.50 for each additional user. All prices include VAT (25%). The billing period is one month, so the amount stated is also the total price per period. This price applies when paying by invoice; when paying by card it is reduced by 10%. Examples:

A day pass costs €10.00 per day, VAT included, for one user, the same by card and by invoice. One day lasts 24 hours from the start of access, and one order covers 1 to 7 days. The total price is the number of days times €10.00 (for example 3 days: €30.00) and is paid once, in advance.

Toplinko Partner discount. After 3 paid months of subscription, from the 4th paid month, the list price is reduced by 15%, and from the 13th paid month, for Toplinko Premium Partners, by 30%. When paying by card this discount is added to the 10% card discount. Paid subscription months count (including a first month paid at a discount); the trial period and day passes do not. The new percentage applies from the first invoice for that month. Example for one user, monthly, VAT included:

The discount is taken from the total for all user seats and rounded to the cent. Only one discount applies to a subscription; if more than one would apply, the larger one applies. You keep the list price at which you subscribed while the subscription is active, and discounts are taken from it.

• There are no additional costs: no activation fee, no delivery costs and no fee for the choice of payment method.
• The price has not been personalised for you on the basis of automated decision-making. The Partner discount is set by the same rule for every customer, solely by the number of paid months.
• The terms of a discount, if we offer you one, are stated in the offer and shown before the order, together with the price after the discount expires.
• When a user seat is added during a period, a pro-rata amount for the remainder of the period is charged immediately. When a user seat is removed, the amount for the unused days reduces the next invoice.

6. Payment and start of the service

• You can pay for the subscription by card through the payment service provider Stripe, in advance for each month, with a 10% discount (25% from the 4th paid month, 40% from the 13th), or by invoice, by bank transfer to our account, in advance for one month (with a 15% discount from the 4th paid month, 30% from the 13th). We issue a fiscalised invoice for each payment.
• When paying by invoice, the service is provided from the moment the payment arrives and we activate the subscription, for the month paid.
• When paying by card, the service is provided immediately after the order. If you are in the free trial period, the remaining free days are carried over into the subscription and the first charge is made on the day the trial period expires.
• A day pass paid by card starts once the payment has gone through or, if you already have access at that moment, when that access ends. A day pass paid by invoice starts at 00:00 on the day you choose (at least 24 hours after the request) or, if the payment arrives later, when we activate it; it then still runs for the full number of hours ordered.
• The free trial period lasts 14 days, does not require a card and does not automatically convert into a paid subscription.

7. Term and cancellation

• A subscription paid by card is for an indefinite period and renews automatically every month.
• A subscription paid by invoice lasts for the month paid and does not renew automatically. For the next month, send a new request or switch to paying by card.
• There is no minimum term. You can cancel at any time on the Subscription page in the application, with effect at the end of the current billing period.
• A day pass runs for the number of 24-hour days ordered and does not renew automatically or turn into a subscription. You can extend it with a new order. If you subscribe during a day pass, the first subscription charge is made after it ends.
• We do not require a deposit or any other financial guarantee.

8. Right of withdrawal (jednostrani raskid ugovora)

If you are a consumer, you can withdraw from the subscription contract or the day pass contract within 14 days of its conclusion, without giving any reason:

• using the “Withdraw from contract” („Raskid ugovora”) function at app.toplinko.hr/raskid-ugovora; the link is in the footer of every toplinko.hr page and on the Subscription page in the application, and no login is required,
• using the form below, or
• by any other unequivocal statement sent by email to info@toplinko.com or by post to the registered office address.

We confirm a statement submitted through the “Withdraw from contract” function immediately and automatically by email, stating the date and time of submission. For a subscription we refund you the full amount paid no later than 14 days from receipt of the statement, using the same means of payment (for payment by invoice, by bank transfer to the account you paid from) and at no cost to you. We do not charge a pro-rata part of the price for the period during which you used the service. A monthly subscription is not fully performed within 14 days, so you do not lose the right of withdrawal by using the service during that period.

A day pass ends within the withdrawal period, so we can only provide it if, when ordering, you expressly request that it starts before that period ends and acknowledge the consequences. If you withdraw before access starts, we refund the full amount paid. If you withdraw after it has started, we refund the amount paid less a proportional part of the price for the period up to withdrawal. Once the day pass has ended, the service has been fully performed and the right of withdrawal ends. Refunds are made within the same period and in the same way as for a subscription.

9. Complaints and out-of-court dispute resolution

You can send a written complaint (prigovor) by email to info@toplinko.com or by post to the registered office address. We confirm receipt without delay and reply no later than 15 days.

If we do not resolve a dispute through the complaint, a consumer may initiate mediation proceedings before a body for alternative resolution of consumer disputes: Centar za mirenje pri Hrvatskoj gospodarskoj komori (Mediation Centre at the Croatian Chamber of Economy), Rooseveltov trg 2, 10000 Zagreb, www.hgk.hr. We are willing to participate in proceedings before that body. This does not limit the right to judicial protection.

10. How the contract is concluded

1. Open an account at app.toplinko.hr and, if you wish, use the free trial period.
2. On the Subscription page, select the number of users and indicate whether you are buying as a natural person (consumer) or a business entity.
3. Choose the payment method: by card or by invoice.
4. By card: check the summary with the total price including VAT, automatic renewal and the cancellation terms, accept the Terms of Use and click “Order with obligation to pay” („Naruči s obvezom plaćanja”). Up to that moment you can correct all entries or abandon the order. Then enter your card details and confirm the payment on Stripe's payment page.
5. By invoice: enter your invoice details, accept the Terms of Use and click “Send request” („Pošalji zahtjev”). The request does not oblige you to pay. We send you an invoice for one month, and the contract is concluded once the payment arrives and we activate the subscription.
6. Day pass: choose “By the day”, the number of days and the payment method. As a consumer, expressly request that access starts before the withdrawal period ends. By card, confirm the order with “Order with obligation to pay” („Naruči s obvezom plaćanja”) and pay on Stripe's page; by invoice, choose the start day and send the request, and the contract is concluded once the payment arrives and we activate access.
7. We confirm the order, or the activation of a subscription or day pass paid by invoice, by email containing this information, links to the Terms of Use and the Privacy Policy, and the withdrawal form.

The contract is concluded in the Croatian language. The Terms of Use are always published at toplinko.hr/uvjeti-koristenja (English translation: toplinko.hr/terms-of-use), from where you can save or print them.